Keys2drive Program - Code of Conduct
The behaviours described herein form the Keys2drive Program’s Code of Conduct (Code) which is made available to Learner Drivers, Supervising Drivers and other interested parties. The Code can be found on the website at https://www.keys2drive.com.au/code-conduct. The Code is also available in hardcopy form from the Keys2drive Office.
1. Behave with the utmost integrity. An Accredited Keys2drive Driving Instructor will:
(a) behave fairly, honestly, courteously, transparently, and not engage in unacceptable behaviour in person and/or online;
(b) provide only accurate (not false or misleading) information to Keys2drive Learner Drivers, Learner Drivers, prospective Learner Drivers and Supervising Drivers;
(c) work in harmony with other Accredited Keys2drive Driving Instructors and the RAA;
(d) be the sole person responsible for facilitating any Keys2drive Driving Lessons booked in their name;
(e) as soon as reasonably practicable report any impropriety, Bribe, or threat they become aware of to the Keys2drive Administration Team and applicable regulatory authority;
(f) as soon as reasonably practicable inform a member of the Keys2drive Administration Team if their driver’s licence and/or Driving Instructor Licence has been suspended or cancelled;
(g) not charge a Keys2drive Learner Driver or Supervising Driver for a Keys2drive Driving Lesson;
(h) express opinions, make statements, or give evidence only on the basis of appropriate knowledge and experience;
(i) willingly cooperate with any person appointed by the RAA and/or the AAA to assess compliance with the Code;
(j) comply with the obligations contained in the Code when engaging in Keys2drive Program-related discussions in person, online, forums or other mediums (including without limitation radio, television, print media, telephone etc).
2 Always exceed the minimum teaching standard expected of a driving instructor with a Certificate IV in driving instruction. An Accredited Keys2drive Driving Instructor will:
(a) provide a physically and emotionally safe learning environment at all times;
(b) follow a well-considered teaching process that is clear to the Keys2drive Learner Driver;
(c) facilitate purposeful and appropriate learning experiences;
(d) provide clear instructions and directions;
(e) adapt learning experiences to suit changing situations;
(f) deliver program-relevant, valid and reliable content;
(g) teach the Keys2drive Learner Driver correct driving skills;
(h) ensure the Keys2drive Learner Driver has the necessary skills to safely and competently drive a motor vehicle unassisted and in compliance with road laws;
(i) provide timely, and meaningful feedback;
(j) provide meaningful practice guidelines at the end of lessons;
(k) reflect on, and work to improve, their teaching practices during and after lessons;
(l) keep complete and accurate training and assessment records.
3 Comply with child safety standards. An Accredited Keys2drive Driving Instructor will adopt minimum child safety standards to help protect Keys2drive Learner Drivers and Learner Drivers aged under 18 years. In addition to the behavioural standards set out in the Code, Accredited Keys2drive Driving Instructors must:
(a) hold a valid Working with Children Check;
(b) encourage Supervising Driver, parental/guardian participation in non-Keys2drive driving lessons;
(c) avoid unlawful and/or non-consensual relationships (in person or virtual) with Keys2drive Learner Drivers, including through Facebook or other social media platforms. rivers, including through Facebook or other social media platforms.
4 Provide a suitable safe Compliant Vehicle for Keys2drive Learner Drivers to learn in. An Accredited Keys2drive Driving Instructor must ensure the Compliant Vehicle used for driving instruction is, at all times:
(a) registered in accordance with applicable state or territory regulations;
(b) clean and tidy, with no loose objects inside or out;
(c) maintained to the manufacturer’s recommended service requirements;
(d) checked daily to ensure at least the following are safe and legal: windscreens and windows, lights, tyres, mirrors, fuel, oil, and reservoirs for coolant, wipers, brakes and steering;
(e) in excellent body condition (no dents, broken lights, broken mirrors etc.);
(f) fitted with dual controls;
(g) smelling only of fresh air (no cigarette smoke or other odours);
(h) air-conditioned and able to maintain a comfortable interior temperature;
(i) fitted with an additional interior mirror(s) for the Keys2drive Accredited Driving Instructor’s use;
(j) compliant with the applicable state or territory regulations for a driver-training vehicle;
(k) compliant with insurance requirements in accordance with applicable state or territory regulations.
5 Help Learner Drivers become safer solo drivers. An Accredited Keys2drive Driving Instructor will:
(a) integrate safe solo-driving themes in all Keys2drive Driving Lessons whenever practicable;
(b) teach only Keys2drive content during the Keys2drive Driving Lessons;
(c) fully explain how Keys2drive can help the Keys2drive Learner Driver and Supervising Driver to achieve the safer solo driving target;
(d) adapt the Keys2drive Driving Lesson to suit the context and needs of the Keys2drive Learner Driver and the Supervising Driver;
(e) provide prompt and accurate feedback to the Keys2drive Learner Driver and the Supervising Driver;
(f) encourage ongoing participation by Keys2drive Learner Drivers, Learner Drivers and their Supervising Drivers in the Keys2drive Program in the Compliant Vehicle, their car and online;
(g) mentor Supervising Drivers and encourage them to come back for further help and to watch Keys2drive Driving Lessons as their Keys2drive Learner Driver progresses.
6 Be an ambassador for the Keys2drive Program. An Accredited Keys2drive Driving Instructor will:
(a) display on the Keys2drive Accreditation Sticker on the premises and/or Compliant Vehicle, which indicates that the Driving Instructor is accredited to participate in the Keys2drive Program;
(b) actively promote the Keys2drive Program and its purpose to Keys2drive Learner Drivers, Learner Drivers and their Supervising Drivers;
(c) use Keys2drive resources, training materials, and the Keys2drive Website;
(d) supply Keys2drive information to Keys2drive Learner Drivers, Learner Drivers and their Supervising Drivers;
(e) report Keys2drive Program-related problems, incidents, or issues using the correct process and channels;
(f) any Accredited Keys2drive Driving Instructor who owns or manages a Driving School, or other business conducting Keys2drive Driving Lessons, must ensure that all staff and contractors understand and promote the Keys2drive Program in a positive and professional manner.
7 Model excellent driving behaviour at all times. An Accredited Keys2drive Driving Instructor will:
(a) have a comprehensive knowledge of the road rules and will obey them at all times;
(b) model accurate, smooth, systematic and courteous driving behaviour;
(c) model safe driving behaviour and maintain a speed and position that minimises the chance of a crash;
(d) have safety as their strongest motivator whenever in the Compliant Vehicle;
(e) critically review the role they played in any driving near-miss or crash incident, whether or not they are legally in the right;
(f) reflect on, willingly talk openly about, and fix their own mistakes;
(g) be medically fit to drive and immediately notify the RAA of any relevant medical condition, licence cancellation or other restriction that may affect their ability to conduct Keys2drive Driving Lessons;
(h) be ‘fit to drive’ while at work, which means, among other things, not being under the influence of alcohol, drugs, prescription medication or otherwise be impaired, including by fatigue;
(i) have the competence to use the various training controls and to drive the Compliant Vehicle should it be necessary at any stage during the course of a driving lesson.
8 Lesson termination by Accredited Keys2drive Driving Instructor. An Accredited Keys2drive Driving Instructor has the right to terminate a Keys2drive Driving Lesson under reasonable circumstances, such as if:
(a) the Keys2drive Learner Driver continues to drive the Compliant Vehicle in a way that is expressly against the instruction given and/or is considered dangerous; or
(b) there is wilful actual or attempted damage to Compliant Vehicle by the Keys2drive Learner Driver and/or the Supervising Driver; or
(c) the Keys2drive Learner Driver and/or Supervising Driver smokes during the training session; or
(d) the Keys2drive Learner Driver and/or Supervising Driver engages in unacceptable conduct.
9 Distraction. An Accredited Keys2drive Driving Instructor must not cause themselves or the Keys2drive Learner Driver to be unreasonably distracted, for example by:
(a) the use of mobile phones or other electronic equipment;
(e) drinking during the course of giving instruction.
10 Keep learning through formal and informal education. An Accredited Keys2drive Driving Instructor will:
(a) meet the pre-entry requirements for Accreditation;
(b) satisfactorily complete the Keys2drive Training Course;
(c) satisfactorily complete Keys2drive Program post-course self-coaching tasks;
(d) promptly and satisfactorily complete Keys2drive Program professional development activities such as online training.
11 Follow professional business practices. An Accredited Keys2drive Driving Instructor will:
(a) obey all relevant state and federal legislation and guidelines pertaining to business management; these can include, but are not limited to, privacy, occupational health and safety, and road and child protection legislation;
(b) keep Client Personal Information private and obey all privacy laws;
(c) indemnify and keep indemnified the AAA and its officers, employees, contractors and agents from and against all actions, claims, demands, costs and expenses (including the costs of defending or settling any action, claim or demand) which may arise from or as a consequence of any act or omission by the Accredited Keys2drive Driving Instructor;
(d) keep and maintain accurate business records;
(e) provide a tax receipt for all monies received for the provision of Services;
(f) have a policy, written in plain English, in relation to refunds, the collection of advanced payments, and cancellation fees for Services to be rendered;
(g) be diplomatic and tactful when responding to any complaint;
(h) use a complaints resolution/recording procedure consistent with the outline in Schedule A;
(i) willingly participate in an audit by authorised AAA personnel or officers of the applicable regulatory authority.
12 Follow professional industry practices. An Accredited Keys2drive Driving Instructor will:
(a) display their current Driving Instructor’s Licence and their authority to train for the respective vehicle classes so it can be clearly seen by the Keys2drive Learner Driver and Supervising Driver;
(b) focus solely on teaching activities during Keys2Drive Driving Lessons and not perform other activities such as, including without limitation, shopping or errands;
(c) ensure that the only third parties in the car will be the Supervising Driver, or other person involved in the Keys2drive Driving Lesson and only with the permission of the Keys2drive Learner Driver;
(d) inform the Keys2drive Learner Drivers and/or Supervising Drivers of the presence or use of any in-vehicle recording devices (such as dash cams) in the Compliant Vehicle;
(e) dress neatly and conservatively and wear safe, practical footwear;
(f) have good personal hygiene;
(g) be prompt and punctual for Keys2drive Driving Lessons and, where a delay is unavoidable, attempt to contact the Keys2drive Learner Driver to inform them of the extent of the delay. Where a cancellation is unavoidable, the Accredited Keys2drive Driving Instructor must contact the Keys2drive Learner Driver and attempt to rebook the Keys2drive Driving Lesson;
(h) identify the general geographical locations (such as streets and suburbs) where the Keys2drive Driving Lesson will occur; if the Keys2drive Learner Driver is under the age of 18, then this information must also be provided to a parent or guardian, if requested;
(i) only employ or contract a person to give pre-licence Driver Training for a fee or reward when that person is licensed as a Driving Instructor in the applicable state or territory;
(j) ensure that any social media posts or other communications for marketing purposes comply with privacy and data protection legislation pertaining to digital communication, the laws regarding spam, copyright and other online issues.
13 Use social media responsibly and professionally. Accredited Keys2drive Driving Instructors must use social network sites responsibly and professionally; this includes, but is not limited to:
(a) ensuring that Clients’ Personal Information is not compromised;
(b) ensuring the Client’s consent is always obtained in the event of photos or video recordings being taking before, during or after a Keys2drive Driving Lesson;
(c) treating other social media users, including Clients and colleagues (and their views and opinions) with respect;
(d) being careful not to damage the reputation of colleagues, the AAA or the Keys2drive Program and Keys2drive Administration Team;
(e) not distributing, circulating, or publishing footage taken from Keys2drive Driving Lessons from in-car cameras, without written permission from both the Keys2drive Administration Team and the Client;
(f) removing or editing a post or advertisement as soon as practicable if instructed by the AAA or the Keys2drive Administration Team.
Failure to Abide by The Code of Conduct
14 The Code is administered by the Keys2drive Administration Team. Accredited Keys2drive Driving Instructors must comply with the Code at all times.
15 A breach of any Code condition, as detailed in items 1-13 of this of this Code, may result in the Accredited Keys2drive Driving Instructor being cautioned, counselled or having their Accreditation under the Keys2drive Program suspended or withdrawn.
16 The Accredited Keys2drive Driving Instructor shall have a Client complaints procedure as outlined in Schedule A. Upon receipt of a complaint from a Keys2drive Learner Driver, parent/guardian or Supervising Driver which suggests a breach of this Code, a member of the Keys2drive Administration Team will contact the Accredited Keys2drive Driving Instructor and request a formal response. If the complaint is of a serious nature the Accredited Keys2drive Driving Instructor’s accreditation will be suspended, and their details removed from the Keys2drive Website until the complaint is resolved.
17 If the complaint is proven to be unfounded, Keys2drive Accreditation will be reinstated. If the complaint is proven, the Accredited Keys2drive Driving Instructor will have their Accreditation cancelled or suspended, depending on the seriousness of the complaint.
18 All complaints will be handled in strict confidence. Any complaint relating to impropriety, criminal activity and/or sexual misconduct will immediately be referred to the appropriate authorities.
19 This Code was developed in line with similar documents from a number of Australian driver training professional associations, in particular the Australian Driver Trainers Association Code of Conduct. The Keys2drive Program acknowledges and greatly appreciates the support and assistance of the various driver training professional associations around Australia.